Have you ever wondered how HomeTown Bank employees stay so chipper and helpful all the time? It might have something to do with a company culture that’s focused on delivering top notch customer service – or at least Private Banker, Candace Benson seems to think so.
After her previous employer went through a merger with a larger, regional bank, Candace was eager to work with a community bank and she describes her experience with the HomeTown Bank Private Banking team.
Candace as your Private Banker…
Candace Benson, AVP & Private Banking Officer, joined the HomeTown Bank team 2 years ago, along with the now-retired Nancy Hack, to help grow the Private Banking division at HomeTown Bank. Today, HomeTown Bank customers with complex asset management needs have access to a robust set of personalized banking service and support.
“We were drawn to a community bank with a more customer service oriented mentality. It’s local, the people are fantastic, so it’s more of a family atmosphere,” said Candace, as she reminisced about her first day at HomeTown. She remembers how easy it was to adjust to her new job because everyone was so friendly and talked to her like they had known her forever. “It felt like coming back home.”
Candace describes her role as a Private Banker as relationship building to enhance HomeTown Bank’s ability to assist in financial management and banking solutions for busy professionals. That unique relationship starts with the ability to meet clients in the comfort of their offices or a location of their choosing to cater to their busy schedules.
“We don’t just want to do their banking, we want to help them with their entire financial picture,” says Candace. The big picture includes a mixture of everything from deposit accounts, to credit cards, to lending options.
A great day at work for Candace? Enjoying the smiling faces and friendliness of her co-workers and finding the best solution for her clients.
Candace as a Roanoker…
Beyond the walls of HomeTown Bank’s Private Banking office, Candace is quite active in the local community. Though she’s originally from Georgia, she’s made her home in the Blue Ridge Mountains because she loves the mountains and that small town community feel balanced with all the amenities of an urban city.
With two daughters, Valee and Sarah, in school, she serves as an advisor to the Key Club at Patrick Henry High School. She helps the club make connections in the community to plan volunteer projects for club members, though she says it isn’t much work because the student are so well organized and passionate!
In addition to Key Club, Candace is a member of the local chapter of Kiwanis, a community service organization that caters to the needs of young children, youth, and the elderly by providing fundraising and manpower to 25 local organizations.
A Few Fun Facts!
Not surprisingly as a Georgia native, Candace is a big Georgia Bulldogs fan – but she also enjoys the winter sport of skiing and just returned from a trip to nearby Snowshoe.
Her family owned a restaurant in Georgia that was famous for their scratch-made biscuits! Word on the street is she makes a mean biscuit and red-eye gravy!
In addition to her two daughters, she has two fur babies, Lester and Toby, that she loves very much! If she could sum up her life in a word, she’d use “balance.” Her co-workers would use “dependable” and “congenial” to describe what makes Candace such a great banker and teammate. Private Banking team member, Rob Mangus, proclaimed her as #thehappiesthometownbanker!